Hailo Network IP Ltd | When to cancel a job

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When to cancel a job

Last Updated: Nov 27, 2015 11:18AM GMT

When to Cancel

The following circumstances are legitimate reasons to cancel
  • If a customer does not show up after you arrived and waited for 2.5mins**
  • There's a mutual agreement between you and the customer
  • You are unable to reach the customer e.g. broke down,
  • You need additional information from customer but you're unable to contact them
  • Disorderly behaviour from the customer e.g. aggressive, abusive. Please also report this customer by sending feedback. 

‚Äč** For Business customers please allow 5mins of waiting time. You can identify a Hailo Business user on the offer screen. The offer will be marked as "Business" in a blue banner. 
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