Please note before reporting an issue :
- Payment for all work carried out between Tuesday - Thursday will be paid on Monday
- Payment for all work carried out between Friday - Monday will be paid on Wednesday.
- We will pay into the bank account given in the Driver App (see Profile--->Bank details)
- Confirm you had card-fares within the dates in question
- Allow for the standard interbank 2-3 business days (max.) transfer time after receiving the statement
- Consider Hailo’s commission taken from each fare
- Cash fare commissions will be deducted against the total payment
- If there was an issue with a fare and you contacted support, please know that manual adjustments are processed once a week (Monday) and will only show on the subsequent statement
For issues concerning a specific job
- Go into Jobs--->Job History--->Job in question--->Tap "Report"
- Enter the details of the issue regarding this job
- Tap send
For issues concerning a payment on your statement
- Reply to the email we sent your statement in