Hailo Network IP Ltd | I’m not receiving any jobs

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I’m not receiving any jobs

Last Updated: Nov 30, 2015 05:16PM GMT
First ensure you are on shift and FREE. Then go to Settings > System Status and ensure all lights are green. If not then there could be an issue with your internet connection, GPS or with our system. If not then try the following: 
  • To check internet connection try accessing a website on your phone. 
  • To check your location , try going to GoogleMaps or AppleMaps to see if your location matches your current position. 
The most common reason why you may not be getting offers for a long period of time i.e more than 1 hour is due to a low demand at that given time and location. 

If you believe there is genuine issue and tried all options above, then use the Passenger App to try hailing yourself. Should that work, then it could be down to low demand at that given time and location.  

If you are unable to hail yourself then try going off and on shift. This resets your connection to Hailo. It will take around 30 seconds before you are available again.

If none of the above works, then please contact us by sending feedback from the app. This will send the most recent logs from your device allowing us to check with all the details we need. 
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