- To check internet connection try accessing a website on your phone.
- To check your location , try going to GoogleMaps or AppleMaps to see if your location matches your current position.
If you believe there is genuine issue and tried all options above, then use the Passenger App to try hailing yourself. Should that work, then it could be down to low demand at that given time and location.
If you are unable to hail yourself then try going off and on shift. This resets your connection to Hailo. It will take around 30 seconds before you are available again.
If none of the above works, then please contact us by sending feedback from the app. This will send the most recent logs from your device allowing us to check with all the details we need.