Help Center

Taking a Hailo fare

  • I have found some lost property in the back of my taxi, what should I do?

    If a passenger has left something in your cab and you can no longer see them, use the feedback form in the app to give us all the details, including the job number, and we’ll do our best to contact the passenger as soon as possible. The quickest way to return lost property to a passenger is to put them in contact with you directly. If it’s convenient we’ll give the passenger your phone number and you can decide the best way to return the item between you. We will not give anyone your number without your permission.

    Sep 30, 2014 05:26PM BST
  • Do you have any rules concerning driver conduct?

    We take the conduct of our drivers very seriously and we always expect them to behave in a reasonable manner. At all times we expect our drivers to: Be courteous and professional to all our customers and members of the general public. Act in a manner that is not likely to bring Hailo into disrepute. Do their best to arrive at the pickup location on time and communicate with our passengers. Fulfill their commitments once they have accepted a Hailo job. Enter the correct fare into the app and charge our passengers appropriately. If at any time we feel that any of our drivers are not adhering to the above rules of conduct, we will start disciplinary procedures against the driver in question which could ultimately lead to them being removed from the Hailo network.

    May 21, 2014 10:45AM BST
  • Do I need to confirm the destination with the passenger?

    Yes. As with any job taken off the street, please confirm the destination with the passenger when they board the taxi (even if they entered a destination in the app) and check with them if they have a preferred route.

    Oct 02, 2013 10:31PM BST
  • I can't find my passenger?

    If you arrive at a pick up point and you can’t find your passenger, give them a call. You can do this by tapping the phone icon next to their name. If you’re unable to reach them after waiting five minutes try calling one last time before cancelling the job.

    Oct 02, 2013 10:31PM BST
  • The passenger’s trip is less than Hailo’s minimum fare?

    No problem. Tell the passenger that they will be charged the minimum fare and enter this amount when you process the payment.

    Oct 02, 2013 10:31PM BST